Terms & Conditions

1. About these terms

These Terms & Conditions govern your use of the Nouriti Café website and services ("Service") operated by Nouriti Café, 47 Florida Road, Windermere, Durban, 4001, South Africa ("we", "us", "our").

By registering an account or placing an order you confirm that you have read, understood, and agreed to these terms in full. If you do not agree, please do not use the Service.

2. The Service

Nouriti Café provides chef-curated weekly meal plans for lunch and/or dinner, available for delivery to selected Durban suburbs or collection from designated pick-up points. Menus are published weekly and are subject to change based on ingredient availability.

3. Orders and cutoff times

• Orders for each week's menu close on Sunday at 15:00. No orders can be placed or modified after this time.
• Once an order is placed and paid, it is confirmed. Cancellations after Sunday 15:00 are not possible as production planning begins immediately.
• If a specific ingredient is unavailable after your order is placed, we will substitute with an equivalent item of equal or greater value and notify you by email.
• We reserve the right to close specific days due to public holidays or kitchen closures. Affected customers will be notified in advance and billing will be adjusted accordingly.

4. Pricing and payment

• All prices are displayed in South African Rand (ZAR) and include VAT where applicable.
• Delivery is charged per delivery zone — the fee for your address is shown at checkout before you pay. Orders that include both lunch and dinner are two separate drop-offs and are charged accordingly. Collection orders have no delivery fee.
• Payment is processed securely through PayFast. We do not store card details.
• Your order is only confirmed once payment is successfully received. Unpaid orders may be cancelled automatically.
• Prices are reviewed periodically and may change between weekly menus. The price shown at checkout is the price you will pay.

5. Subscriptions

• Subscriptions auto-renew each week and generate a new order and payment request.
• You may pause or cancel your subscription at any time from your account dashboard, provided you do so before the Sunday 15:00 cutoff for the upcoming week.
• Pausing or cancelling after the cutoff will take effect from the following week.
• We are not liable for automatic renewals that occur because you failed to cancel before the cutoff time.

6. Automatic card payments

When paying for a subscription order you may choose to save your card so that future weeks are paid automatically. This is entirely optional — if you do not opt in, we will continue to email you a payment link each week.

• What you are agreeing to. By selecting “save my card and pay automatically each week”, you authorise us to charge that card for your weekly meal plan order on a recurring basis until you cancel.
• How much. The amount is not fixed. It is the total of your order for that week, and changes if you skip days, change portion sizes, add extras, or add items from the shop. You can see the amount for the coming week on your subscription page before it is charged.
• When. We attempt the charge on the Thursday before the delivery week. If it is unsuccessful we try again on the Friday and Saturday, and we email you each time a payment fails.
• If payment fails. After three unsuccessful attempts we stop trying for that week. Your order will not be prepared unless it is paid before the weekly cutoff, and no payment is taken after the cutoff has passed. Your subscription is not cancelled and continues the following week.
• Your card details. Your card is stored by Payfast, our payment provider, who are PCI DSS Level 1 certified. We never see, receive, or store your card number. We retain only a secure reference supplied by Payfast, together with the last four digits and the expiry date so that you can identify the card.
• How to stop it. You can turn off automatic payment, or remove your saved card entirely, at any time from your subscription page. This takes effect immediately for any week not yet charged.
• Changes to the schedule. If we change the day on which cards are charged, we will notify you by email beforehand.
• Refunds. Where a payment is taken in error, the refund terms below apply.

7. Delivery

• Delivery is available to Durban suburbs listed on our website. Delivery zones may be updated from time to time.
• Estimated delivery windows are provided on a best-effort basis. We are not liable for delays caused by traffic, weather, or other circumstances outside our control.
• It is your responsibility to provide a correct and accessible delivery address. Failed deliveries due to incorrect addresses may not be refunded.
• Meals are prepared fresh and must be refrigerated upon receipt. We are not responsible for food quality if meals are left unrefrigerated after delivery.

8. Allergens and dietary requirements

Our kitchen handles common allergens including nuts, gluten, dairy, and eggs. While we take reasonable precautions, we cannot guarantee that any meal is completely free from traces of allergens. If you have a severe allergy, please contact us before ordering. The exclusion feature removes named ingredients from your meal but cross-contamination in the kitchen environment cannot be guaranteed.

9. Refunds and complaints

• If your meal arrives damaged, incorrect, or of unsatisfactory quality, please contact us within 24 hours of delivery with a photo and description.
• We will offer a replacement, credit, or refund at our discretion depending on the nature of the issue.
• Refunds are processed back to the original payment method within 5–7 business days.
• We do not offer refunds for orders where the cutoff has passed and production has begun.

10. Your account

• You are responsible for maintaining the security of your account credentials.
• You must be 18 years or older to create an account and place orders.
• We reserve the right to suspend or terminate accounts that are used fraudulently or in violation of these terms.

11. Intellectual property

All content on this website — including recipes, menus, photographs, and branding — is the property of Nouriti Café and may not be reproduced without written permission.

12. Limitation of liability

To the maximum extent permitted by South African law, Nouriti Café's liability for any claim arising from the use of the Service is limited to the amount paid for the specific order giving rise to the claim.

13. Governing law

These terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the courts of KwaZulu-Natal.

14. Contact us

Nouriti Café · 47 Florida Road, Windermere, Durban, 4001
Email: hello@mynouriti.co.za
Phone: 031 000 1234